At Optimems, we're transforming how energy is managed across renewable energy plants.

We're seeking a Technical Support specialist to help deploy our innovative solutions and support our growing customer base.

About the Role

As a Technical Support specialist, you'll be the bridge between our cutting-edge technology and real-world RES plant operations. You'll work directly with clients to ensure their energy management systems run smoothly.

This is a hybrid role based in Thessaloniki, combining remote support with occasional on-site visits to RES plants across Greece.

What You'll Do

Your day-to-day responsibilities will include:

Client Support

Provide technical guidance to clients on +SolarControl system setup and operation
Perform remote diagnostics to troubleshoot hardware and software issues
Monitor system performance to ensure optimal operation
Document solutions to continuously improve our knowledge base

Field Work

Participate in on-site installations at RES parks (mostly day trips)
Travel to client locations for hands-on support
Build relationships with plant operators and technical teams

Collaboration

Work closely with our development team to identify and resolve product issues
Partner with the sales team to enhance the customer experience
Contribute to the improvement of our support workflows

What You Bring

We're looking for someone who combines technical expertise with strong communication skills.

Technical Foundation

Technical Degree in Electrical Engineering, Computer Engineering, or related field
Basic understanding of networking (IP, routers, VPNs) and Linux-based systems
Familiarity with industrial environments and RES plants

Problem-Solving Skills

Strong analytical thinking and a methodical approach to troubleshooting
Ability to diagnose complex issues remotely
Resourceful and adaptable when facing new challenges

Collaborative Mindset

Eagerness to learn and grow technically
Strong communication skills for explaining technical concepts
Team-oriented approach to problem-solving

Flexibility

Willingness to travel occasionally for on-site support
Adaptability to work across different client environments

Why Join Optimems?

Innovative Technology: Work on cutting-edge energy management systems that are transforming the renewable energy landscape
Growth Opportunities: Learn from experienced engineers and grow your technical skills in a fast-paced startup environment
Impact: Your work directly helps RES plant operators optimize their energy production and reduce costs
Collaborative Culture: Join a team that values knowledge sharing, mutual support, and continuous improvement
Hybrid Flexibility: Enjoy the balance of remote work with occasional field visits to interesting locations

Bonus Skills

While not required, experience in these areas would set you apart:

Experience with SCADA, Modbus, or telemetry/monitoring systems
Familiarity with MQTT brokers or Raspberry Pi
Basic programming/scripting knowledge (Python, Bash, etc.)

How to Apply

Ready to join our team?

Send your resumé to info@optimems.gr until 22 June 2025.

We look forward to hearing from you!