Comprehensive Warranty Coverage
Peace of mind with every Optimems solution
2-Year Comprehensive Warranty
Every Optimems solution comes with comprehensive warranty coverage, ensuring your investment is protected and your system operates at peak performance.
Equipment Replacement
Defective hardware replaced within 5 business days
Software Updates
Continuous updates for features and security
Technical Support
Expert assistance via email and remote diagnostics
DSO Compliance Updates
Stay current with grid operator requirements
Product Coverage
Warranty details for each Optimems product
+SolarControl Warranty
Comprehensive coverage for your solar management system
- *2-year equipment replacement warranty
- *Software updates for DSO compliance
- *Technical support via email
- *Remote monitoring and diagnostics
- *Continuous platform improvements
+Mind Warranty
Advanced AI core protection and continuous improvement
- *2-year equipment replacement warranty
- *Upgrades to latest AI models
- *Predictive maintenance models
- *Remote assistance and diagnostics
- *New DER support and integrations
Support & Services
Dedicated technical support when you need it
Response within 24 business hours
Email Support
Direct access to our technical team
Remote Diagnostics
Proactive monitoring and issue detection
On-site Assistance
Field support when remote resolution isn't possible
Still Have Questions?
Our support team is here to help with any warranty or technical questions.