Last updated: February 2026

At Optimems, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (optimems.gr) or use our services, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Greek Data Protection Act (Law 4624/2019).

Data Controller

The data controller responsible for your personal data is:

• Optimems
• Thessaloniki, Greece
• VAT: EL801977020
• Email: info@optimems.gr

Information We Collect

We collect personal data that you provide directly to us and data that is collected automatically when you use our website.

Information You Provide

• Name, email address, and phone number (when you submit a contact or demo request form)
• Company name, job title, and organization details
• The content of any messages or inquiries you send us

Information Collected Automatically

• Device type, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Cookie data as described in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent: When you voluntarily submit a form or accept non-essential cookies (Art. 6(1)(a))
• Contract: When processing is necessary to respond to your inquiry or provide requested services (Art. 6(1)(b))
• Legitimate Interest: To improve our website, ensure security, and analyze usage patterns in an anonymized manner (Art. 6(1)(f))
• Legal Obligation: When we are required to process data to comply with applicable laws (Art. 6(1)(c))

How We Use Your Information

• To respond to your inquiries and provide the services you request
• To process and manage demo and partnership requests
• To improve our website, products, and services
• To comply with legal and regulatory obligations
• To protect the security and integrity of our website and services

Data Sharing & Recipients

We may share your personal data with the following categories of recipients:

• Service providers who assist us in operating our website and delivering services (e.g., hosting providers, email services), bound by data processing agreements
• Legal authorities when required by law, regulation, or legal process
• Professional advisors (lawyers, accountants) where necessary for the exercise or defense of legal claims

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and demo requests are retained for up to 24 months from the date of submission, after which they are securely deleted unless a business relationship has been established.

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If any data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data, subject to legal retention obligations
• Right to Restriction: You can ask us to restrict the processing of your data in certain circumstances
• Right to Data Portability: You can request to receive your data in a structured, commonly used, machine-readable format
• Right to Object: You can object to the processing of your data based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr if you believe your data protection rights have been violated.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure hosting infrastructure, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Related Policies

• Cookie Policy
• Terms of Service

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at info@optimems.gr